Mediation is a voluntary, confidential, and structured dispute resolution process where parties attempt to reach an amicable settlement with the assistance of a neutral third-party mediator. The Mediation Act, 2023, enacted to promote institutional mediation, recognizes mediation as a preferred mechanism for dispute resolution across commercial, civil, and family disputes, ensuring faster, cost-effective, and efficient justice delivery.
The Act also makes pre-litigation mediation mandatory for certain disputes, reducing the burden on courts and encouraging parties to resolve conflicts amicably and efficiently.
The mediation process begins with a mediation agreement between the parties, either as a clause in a contract or a separate agreement. Disputes can be referred for mediation voluntarily, by a court, or through an institution.
Once mediation starts, the mediator facilitates discussions, helping parties identify issues, communicate effectively, and explore settlement options. Unlike arbitration, a mediator does not impose a decision but guides parties toward a mutually acceptable resolution.
With the growing emphasis on Online Dispute Resolution (ODR), the Act formally recognizes online mediation, enabling dispute resolution through video conferencing, digital evidence sharing, and AI-powered case management.
ODR Nexus, in alignment with the Mediation Act, 2023, provides a secure and structured platform for online mediation, ensuring confidentiality, accessibility, and efficiency. By embracing technology-driven mediation, ODR Nexus is committed to making dispute resolution simpler, faster, and more accessible to businesses and individuals alike.
